Reference

How f29 Handles Your Personal Information

When you open an account with f29 and use payment methods like bKash, Nagad, or Rocket, we collect certain information to keep your account secure and your transactions running smoothly.

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CONTACT AND REQUESTS

Reach Us About Your Privacy

If you want to access, correct, or remove your personal data, our support team handles those requests directly. You can reach us through the channels below. We aim to respond to all data-related requests within a reasonable timeframe, and we'll confirm receipt so you know your request is in the queue.

HOW WE PROTECT IT

Data Handling and Account Security at f29

Your account data is stored on encrypted servers. Sessions are protected with OTP verification at login, and payment confirmations via bKash, Nagad, or Rocket require PIN entry on your side before any transaction clears on ours. We keep your data only as long as your account is active or as required by applicable law — after that, records are deleted or anonymised. You can request a full copy of the data we hold on you at any time.

Encryption at Rest

Your account information and transaction records are encrypted in storage. Payment identifiers like your Nagad or bKash number are never stored in plain text on our systems.

OTP Login Verification

Every login triggers an OTP check to the mobile number on your account. This stops unauthorised access even if someone has your password.

Data Retention Rules

We hold your data while your account is open and for the period required under applicable rules. Once that period ends, records are deleted or anonymised — not archived indefinitely.

Your Right to Access

You can request a copy of your personal data or ask us to delete it. Submit the request via live chat or email and we'll process it in line with applicable law in your region.

What We Collect and Why It Matters

f29 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

f29 collects information you provide directly — your name, contact details, and payment account identifiers like your bKash or Nagad number — when you register or make a transaction. We also collect device and session data automatically, such as your IP address, browser type, and login

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timestamps, to detect unusual access patterns and protect your account. Payment transaction records are kept to process your deposits and withdrawals via bKash, Nagad, or Rocket and to handle any disputes. We do not sell your personal data to third parties. Sharing happens only with payment
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processors needed to complete your transaction, and with regulatory bodies where required by applicable law. Access to f29 and its services depends on your local law and eligible regions — we do not make representations about legal availability in specific jurisdictions. Data collected through your mobile
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wallet interactions stays within our secure processing environment and is not used for marketing without your consent.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions We Hear Most

Below are the questions we get asked most often about how f29 handles personal data. If your question isn't covered here, reach out through live chat or email.

We collect your name, contact details, and the mobile wallet number you use — bKash, Nagad, or Rocket. We also log device and session data to keep your account secure.

Only with the payment processor needed to complete your transaction. We do not sell your wallet details or share them with advertisers. Regulatory sharing happens only where required by applicable law.

Contact us via live chat from your account dashboard or send an email to our support address. Include your registered contact details so we can locate your records and respond promptly.

Yes. Submit a deletion request through live chat or email. We'll process it in line with applicable law — some transaction records may need to be retained for a required period before full deletion.

We keep transaction records while your account is active and for as long as required under applicable rules. After that retention period, records are deleted or anonymised from our systems.

Payment identifiers are encrypted in storage and never held in plain text. Transactions also require PIN confirmation on your wallet app before they clear, adding a layer of protection on your side.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How f29 Handles Your Personal Information

Reach Us About Your Privacy

Data Handling and Account Security at f29

Encryption at Rest

OTP Login Verification

Data Retention Rules

Your Right to Access

Privacy Questions We Hear Most

01 What personal data does f29 collect when I open an account?

02 Does f29 share my bKash or Nagad details with anyone?

03 How do I request a copy of the data f29 holds on me?

04 Can I ask f29 to delete my account and personal data?

05 How long does f29 keep my transaction history?

06 Is my data safe when I use Rocket or Nagad to deposit?

Privacy Policy

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