Reference

How f29 Handles Your Account and Data

These legal terms cover how your account is created, what data we hold, and the conditions under which you can access the f29 platform. Availability depends on your local law and eligible regions, so read these terms alongside whatever rules apply where you are.

Account TermsPrivacy PolicyData RightsBangladesh AccessCookie Use
f29 How f29 Handles Your Account and Data
CONTACT AND HELP

Reach Us About Legal Queries

Live Chat Open the chat icon from any page on f29. Our Bangladesh support team handles account, legal, and wallet queries during operating hours.
Email Support Send a detailed query to our support address for written policy responses. Useful when you need a record of the exchange for account or data matters.
Account Help Centre Our help centre covers account verification steps, data requests, cookie settings, and how to close or pause your account if needed.
SECURITY AND DATA

How We Protect Your Account

Data Handling

We store only the account data needed to run your wallet and verify transactions. bKash, Nagad, and Rocket payment records are held securely and accessible to you on request.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand page traffic. You can adjust non-essential cookies via the settings panel in your account.

Account Security

Your account is protected with OTP verification on login. If you notice unfamiliar activity, contact support immediately and we will lock the account while we review it.

Data Retention

We keep your account data for as long as your account is active, plus the period required by applicable policy. You may request deletion by contacting support in writing.

Questions About Your Account and Policy

Access depends on your local law and eligible region. We do not make a legal determination for you — check what online gaming rules apply where you are before creating an account.

We collect contact details you provide, login session data, and payment records from bKash, Nagad, and Rocket transactions. We use this only to operate your account and process withdrawals.

Contact our support team via live chat or email with your account details. We will prepare a transaction and data summary and send it to your registered contact within a reasonable timeframe.

Yes. Submit a written deletion request through support. We will remove your data subject to any retention obligations required by applicable policy, and confirm when it is done.

Session cookies keep you logged in during your visit. Analytics cookies help us see which pages are used most. You can turn off non-essential cookies in your account settings at any time.

We will notify you at your registered contact address. If you believe the suspension is an error, reach out to our support team and we will review the account and respond with our findings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.